Terms & Conditions
TERMS AND CONDITIONS
Buying Tickets and Returns
Once you have purchased tickets, they can only be returned, exchanged or refunded in the circumstances described below:
- If we fail to fulfil an order as a result of any negligence, or similar act or omission of our own or in breach of contract the customer will be entitled to a full refund including any booking fee charged.
- If the event is cancelled, postponed or material changes are made to the Event, the original tickets that you have purchased will remain valid for the revised event (except for in the case of cancellation) unless otherwise advised. However, in these circumstances, only the face value of the tickets will be refunded as these are circumstances beyond our control. If the tickets have not been despatched, the processing fee will also be refunded.
- There will be no refund for lost, stolen or damaged tickets.
- For any refund of face value you will be required to return the tickets, on receipt of which we will make the refund. Tickets should be returned to Shelsley Walsh Hill Climb, Shelsley Walsh, Worcester, WR6 6RP.
- Refund requests will be accepted up until 1 week before the date of the revised event or 1 week after notification of the change (whichever is the later) unless otherwise advised. We are unable to refund requests that are received after this time.
Refunds are made using the same method of payment that was used to purchase the tickets.
It is your responsibility to ensure that tickets returned are received by us. It is therefore advisable to return any tickets either by secure post or in person.
When events are cancelled, postponed or the content is significantly changed, we will do our best to inform all purchasers using the contact details provided when the order was made. However it is the responsibility of the purchaser to check whether the event is going ahead at the scheduled date, time and venue. We cannot guarantee that we will be able to make contact with you.
It is the responsibility of our customers to inform the MAC office of any change of address, contact telephone number or email address both before and after receipt of your tickets.
Always check your tickets on receipt, as mistakes cannot always be rectified later.
Although we will use reasonable endeavours to indicate any age or other restrictions that apply to events, it is the customer’s responsibility to ensure that they are eligible for entry to the event that they are purchasing tickets for.
Promoters and Venues always reserve the right to refuse admission to an Event and tickets are issued subject to the rules and regulations of the venue. We will therefore not offer refunds to any ticket-holders who may be refused entry.
We will not be liable to you for any loss of enjoyment or profit nor any indirect, consequential, exemplary, incidental, special or punitive damages.
We will not be liable for any misrepresentations, negligence, contractual or tortuous loss of any kind suffered by you from the products, or services, or actions of any venue, performer, promoter or others.
If you are collecting your tickets rather than having them posted out, please be advised that the tickets must be collected by the cardholder in person, and that the credit card must be presented on collection.
There is no standard despatch time for tickets ordered through this website as tickets for different events have different despatch times. However, all non-electronic tickets should be received at least 7 days before the event, unless they are being collected from the venue. Where tickets are booked within 14 days of an event and are being posted, tickets should be received at least 2 days before an event.
It is the purchaser’s responsibility to download and print out any electronic tickets.
If it becomes impractical to post tickets out due to proximity of an event or circumstances beyond our control, we reserve the right to make the tickets available for collection at the venue and will inform you accordingly.
For certain events there may be a restriction on the maximum number of tickets that may be purchased. We will use our best endeavours to publish this information on the website and at the point of ticket selection for the event. In such case, we reserve the right to only offer for sale the maximum number of tickets available and to cancel any orders made that exceed the maximum authorised tickets per customer without notice.
If tickets despatched by special delivery are returned as ‘addressee unknown’, we reserve the right to cancel the order.
We reserve the right to change the price of tickets after they have been despatched to you if we become aware that the tickets were listed at an incorrect price due to a mistake including a typographical error, or an error in the pricing information received by us from the Event Organisers. We will not be obliged to offer any additional compensation for disappointment suffered.
From time to time, we may run promotional ticket offers using promo codes. These offers can only be accessed by quoting the appropriate promo code in full, either via the online ticket portal, over the phone or in person at the time of purchase. Promotional discounts cannot and will not be added retrospectively.
Tickets purchased after a promotional offer has ended will be charged at full face value.
DRIVING SCHOOL AND MEMBERS DAY
Entries will be accepted and fees banked as received. An entry will not be accepted until full payment is received. Entries accompanied by post-dated cheques will not be considered.
The maximum capacity for any driving school is strictly 30 drivers (dual drives are counted as 2 separate entries). The maximum capacity for members’ day is 90 drivers.
Reserves may be taken in order received and will be notified if a place becomes available for them. Any entrant held on reserve will not have their entry fee charged until their entry is confirmed and may choose not to accept a late entry offered to them, with no penalty.
All cars and motorbikes used for a driving school or members’ day must be road legal. It is the entrants responsibility to make sure that their vehicle has valid road tax, MOT and insurance and that it is in a road legal condition on the day of the event (i.e. road legal tyres must be used).
The Midland Automobile Club reserves the right to refuse to let a driver take part on the day of the event if their car is not in a road legal state. If the car cannot be turned into a road legal state or another car used then no refund will be due.
Entries cancelled 14 days or more prior to the meeting will be refunded in full less a £15.00 administration charge. Entries cancelled between 5 and 13 days prior to the meeting will be refunded in full less a £35 administration charge. Entries cancelled less than 5 days prior to the meeting will be refunded 50% of the entry fee. No refund will be available for no shows.
Organisers reserve the right to cancel the meeting if minimum numbers are not achieved by offering return of fees in full or transfer to an alternative date.
Please note that general car insurance will not cover use on track. If you require cover for your vehicle whilst attending the driving school or members’ day, you will need to arrange “on track” insurance through a specialist motorsport insurer.
We will normally send any orders made through the online shop to you in 10 business days.
If your item is not in stock, we will email you before deciding how to proceed.
Taxable items have 20% VAT (sales tax) added.
Any credit card details you entered are transmitted over a secure (SSL) link and stored using 128-bit encryption.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. In addition, customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
If you need to reach us, please use the Contact Us link on the Shelsley Walsh website.
We do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
This site is owned by Midland Automobile Club Ltd (hereafter THE MERCHANT) and registered in England, Registration No. 1261087, with registered address at Shelsley Walsh Hill Climb, Shelsley Walsh, Worcester, WR6 6RP (hereafter THE MERCHANT ADDRESS), and email address: firstname.lastname@example.org
Any purchase of goods from the site shelsley-walsh.co.uk/shop (hereafter THE MERCHANT SITE) requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer’s “digital signature”. Purpose These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by THE MERCHANT for the customer.
Order Confirmation All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.
Proof of Transaction The records stored in THE MERCHANT’s computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.
Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.
Product Information Every effort has been made to ensure the accuracy of the information presented on THE MERCHANT SITE. THE MERCHANT or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where THE MERCHANT was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.
Validity Period of Offer and Prices Our offers and prices are valid for the day the website is consulted and are subject to change without notice.
Delivery Terms Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.
All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.
No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse THE MERCHANT, who will deliver a new, identical package to the customer free of charge.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
Loss or Damage in Transit THE MERCHANT will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to THE MERCHANT and the carrier within three (3) business days of delivery.
In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by THE MERCHANT or its representatives on request.
Delivery Errors The customer must inform THE MERCHANT immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.
Any claim made after this time period will be rejected. All claims must be made in writing and sent to THE MERCHANT ADDRESS.
Any claim that does not respect the rules defined above cannot be taken into account and releases THE MERCHANT of any responsibility to the customer.
In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to THE MERCHANT in whole, in its original packaging and in perfect condition to THE MERCHANT ADDRESS.
For claims to be accepted, the customer must first make a declaration to THE MERCHANT concerning any returns and receive and THE MERCHANT’s consent. If accepted, the customer will ship the package to THE MERCHANT ADDRESS.
Shipping fees shall be at THE MERCHANT’s expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.
Warranty The provisions hereof cannot deprive the customer of their right to legal warranty requiring THE MERCHANT to protect the customer against latent defects of goods sold.
The customer is expressly informed that THE MERCHANT is not the manufacturer of the goods presented in THE MERCHANT SITE and that THE MERCHANT shall not be held liable for defective goods.
In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product.
Right to Withdrawal In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with THE MERCHANT customer service department. All goods must be returned to THE MERCHANT ADDRESS.
The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or unsealed goods including but not limited to (DVD, CD, Tapes, Software, Video and audio).
Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.
If the right to withdrawal is exercised, THE MERCHANT will make every effort to refund the customer within 30 days.
Right of Use The use of any trademarks, logos or brands present on THE MERCHANT SITE is strictly forbidden.
Force Majeure Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties’ control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.
In such circumstances, the party delayed or unable to perform (“Delayed Party”) shall notify the other party (“Affected Party”) within ten (10) business days following the date such events become known.
Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.
Partial Invalidity These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.
Non-Waiver No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party’s right to demand exact compliance with the terms hereof.
Data Protection All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.
Applicable Law and Competent Jurisdiction In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on THE MERCHANT SITE strictly imply the acceptance of THE MERCHANT’s terms and conditions.
In case of dispute or claim, the customer agrees to seek an amicable solution with THE MERCHANT before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.